FAQ
What shipping method do you use?
We take extra care with your Evermore parcel, ensuring that it’s sent using a fully tracked and 48 hour service with Parcelforce (UK only – overseas couriers will take longer). If your order is made before 12pm, and you select Next Day it will reach you the next working day via DHL (If placed on a Friday this will be delivered next working day). Please note that your order will require a signature for proof of delivery.
How long will it take for my Evermore parcel to arrive?
Your order will be picked within 24 hours after checking out online. Please note that this may take a little longer during busy periods. We aim to get your item delivered to you within 1-2 working days (international orders will differ). We always work to get your Evermore product out to you as soon as possible, but please allow up to 3 working days before contacting us.
How can I track my order?
Once you have placed your order, an order confirmation email will be sent to you with your tracking number and the link to check your parcel’s status. If you don’t receive your confirmation email, please let us know via email – info@evermorelondon.com
Do you ship to my country?
To check if we ship to your country, please take a look at our Delivery & Returns page.
Which payment options do you accept?
We accept debit and credit cards, including American Express, Mastercard as well as Paypal and Apple Pay.
Do you offer exchanges or returns on Evermore products?
We always hope that you’re 100% happy with your Evermore candles. However, if you are unhappy for whatever reason, please email our customer services team – info@evermorelondon.com and we can look into the issue for you.
How do I learn how to care for my candle?
There are many things you can do to help look after your candle. Have a read of our Burn Tips for a useful guide on how to get the most out of your candle.
How long do the candles burn for?
Our 300g candles will burn for up to 60 hours and 145g candles will burn for up to 30 hours.
Are Evermore candles made in England?
Our candles are produced and hand-poured here in the UK.
How are Evermore candles made?
Each candle is hand-poured in the UK using a premium European-grown soy wax, essential oils and phthalate-free fragrances. All of our candles are toxin-free, cruelty-free and vegan.
Do you offer wholesale?
If you’re interested in working with Evermore on a wholesale basis, however big or small, please email – wholesale@evermorelondon.com
Proudly poured in England, our products are crafted responsibly with locally-sourced ingredients and sustainable packaging.
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