FAQs

What shipping method do you use?

We take extra care with your Evermore parcel, ensuring that it’s sent using a fully tracked and signed for delivery service. This takes between 3-4 working days for UK orders. Please note that someone will have to sign for your parcel, otherwise it will be taken to your nearest post office.

How long will it take for my Evermore parcel to arrive?

Your order will be placed between 24 and 48 hours after checking out online. We aim to get your item delivered to you within 3-4 working days (international orders will differ). We always aim to get your Evermore product out to you as soon as possible, but please allow up to 5 working days before contacting us.

How can I track my order?

Once you have placed your order, an order confirmation email will be sent to you with your tracking number and the link to check your parcel’s status. If you don’t receive your confirmation email, please let us know via email – info@evermorelondon.com

Do you ship to my country?

To check if we ship to your country, please take a look at our Delivery & Returns page.

Which payment options do you accept?

We accept Debit and Credit cards, including American Express as well as Paypal.

Do you offer exchanges or returns on Evermore products?

We always hope that you’re 100% happy with your Evermore candles. However, if you are unhappy for whatever reason, please email our customer services team – info@evermorelondon.com and we can look into the issue for you.

How do I learn how to care for my candle?

There are many things you can do to help look after your candle. Have a read of our Burn Tips where we’ve compiled some useful pointers that will help you get the most out of your candle.

How long do the candles burn for?

Our 300g candles will burn for up to 60 hours long.

Are Evermore candles made in England?

Our candles are produced and hand-poured here in the UK.

How are Evermore candles made?

Each candle is hand-poured in London using a premium soy and rapeseed wax, essential oils and phthalate-free fragrances. All of our candles are toxin-free and vegan.

Do you offer wholesale?

If you’re interested in working with Evermore on a wholesale basis, however big or small, please email –  nina@evermorelondon.com

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