Delivery & Returns

Delivery

Once your payment has cleared and your order has been accepted, we will process your order for delivery. You will then receive a dispatch confirmation email with your tracking details once your order has been dispatched. If you have placed your order before 3pm on a weekday, your order will usually be dispatched the same day and will be sent to you with next delivery service. If you placed your order after 3pm on a weekday or over the weekend, it will be processed the next available weekday.

Please note that items will not be despatched over the weekend or on UK bank holidays.

Delivery charges

United Kingdom:

We offer the following shipping options on all UK orders:

  • Standard tracked & signed, 3-4 working days – £4.50
  • Next day tracked & signed, 1-2 working days – £7.50

Orders must be placed before 12pm to qualify for next day delivery.

Europe:

We offer the following shipping options on EU orders:

  • International delivery, tracked & signed, 5-7 working days – £14.00

We deliver to the following EU countries:
Albania, Austria, Belgium, Bulgaria, Channel Islands, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, NorwayPoland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, SwitzerlandTurkey and Ukraine.


International:

We offer the following shipping options for international orders:

  • International tracked & signed, 7 – 9 working days – £20

We deliver to the following international countries:
Bahrain, Hong Kong, India, Japan, Malaysia, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, USA and Vietnam.

We also deliver to Australia and New Zealand:

  • International tracked & signed, 7 – 9 working days – £25

Please remember that if you order products to an international delivery destination, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination. Unfortunately, we have no control over these charges.

Returns

We always hope that you’re completely satisfied with your order, but if for some reason you’re not, we’re happy to review the case. If your item is faulty or there is a problem with your order, we will refund your incurred return postage costs provided you comply with our return instructions and you provide us with a copy of your receipt.

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